Get answers to your questions about Huatulco. The Preferred Club inclusions: Upgraded suites in premium locations We remove posts that do not follow our posting guidelines, and we reserve the right to remove any post for any reason. The guards were aggressive and rude and had no interest in the gal's condition. A memorable vacation is always priceless!We hope to have you back for your next Cancun getaway, we will be waiting for more memorable experiences! It wasn’t bad either though so we felt like we got what we expected at an all inclusive food-wise. The gal was having some stomach pains and my son took her to his room to use the bathroom. More centrally located than its sister property 40 minutes north, this resort is a destination unto itself, and most guests do not leave the property until the end of their visit to the D.R.. Really awful. We had a balcony which is important to us especially if staying two weeks (we saw fireworks every evening on the other side of the bay). Last year we stayed at Secrets The Vine nearby. Kids were present but almost invisible and did not take away from our vacation at all.I would like to recognize the following resort staff for outstanding/above and beyond customer service:Tina – Beach waitress. Chef Francisco makes a special every day and his Gnocchi with a tomato sauce (on Monday only) was the best we have ever had. Another kind sole that is there to ensure that you are having the perfect vacation. Appreciable KLopez929Thank you so very much for sharing your experience with our fellow travelers, we value and appreciate all feedback we receive here on Trip Advisor, about the gym and the dinner food, we are kindly informing you that we have already taken steps to reinforce procedures, criteria and to give additional training to the staff involved in order to maintain our high-quality standards in the future. Really a disappoinment. Preferred club here does not give you a quiet area (like their Dreams La Romana would - where they have private preferred club pool). The restaurants- We really enjoyed the food from the French and Seafood restaurants . We have visited the Cancun area over 12 times since 2015 and decided that Dreams Sands is our favorite Cancun resort. Delight the whole family with extra perks when you upgrade to the Preferred Club. Preferred Club at Dreams - Worth the $200 Upgrade? Major disappointment. The slow small elevators meant a lot of waiting and close quarters with other guests. Geraldo made our special beach dinner even more special. Our 6th visit to this resort and we have already re-booked in May!!! We did not spend any time at the activity pool as it was really busy and quite loud (some like this but it was not for us).The resort is in easy walking distance to a flea market and if you are the type to eat off resort, plenty of restaurants.We apologize if we have misspelled any of the employee’s name but all in all, we would definitely recommend this resort. Overall we had a great stay! But Im not sure if the Preferred club is worth … No seaweed and very calm. The room has ocean view, so no big deal, most rooms do. The Preferred Club is totally worth the additional cost- it is still very reasonable- and although all the service here is great- they really step it up there. Beach Dinner – What a treat! Nothing is too much to ask. Kids ages 3-12 can join the Explorers Club, a fully supervised children’s program that offers arts and crafts, sports, weekly campouts and more. Review tags are currently only available for English language reviews. Dreams Resorts & Spas offer a high level of luxury for couples and couples with children, in ideal beachfront settings. There are ample lounge chairs, and during the day the recreation staff organizes games and other pool fun. I reminded them that I wasn't making use of the membership I already paid for, so I'm not buying anything more. The resort’s 392 air-conditioned rooms have modern interiors with huge flat-screen TVs, daily restocked minibars, and balconies -- some with plunge pools or ocean views. There is a separate area for Preferred members. In fact we spent $700 to change our flights home two days early and left those two days on the table. Not all rooms have balconies. The cook staff worked really hard to make sure food was always delicious and ready.The resort- The rooms are showing wear and tear. Members who are extremely knowledgeable about this destination and answer travellers’ questions frequently. Janet serving on the beach could not have been nicer. Don't forget the preferred area on the beach. Decent wine selection also.I plan to visit this resort again I loved it so much. I think we enjoyed the Japanese restaurant the best - California rolls, chicken pad Thai, and fried ice cream were all good!All in all- we would consider returning to this resort! We have stayed at several other Cancun area resorts and keep coming back to Dreams Sands Cancun. Beach- The beach was beautiful. This is the biggest reason why the Preferred Club is worth it. I thought our room was in the preferred club section but I have found out that it is not. Beach White sand, turquoise calm water and gentle breezes make this beach truly a dream. Nice resort guests – during every visit we meet friends that become good friends after the vacation. Very old, tired building. To do so is a NIGHTMARE. Our team will work constantly to improve our service.Greetings from the Mexican Caribbean!Adrián RiveraeConcierge & Social Media Coordinator,Dreams Sands Cancun Resort & Spa. The room was cleaned every day before noon and turndown happened every evening (thank you Santiago).The resort is probably the cleanest we have ever stayed in. Non-club guests are typically up early to reserve pool and beach chairs, making the Preferred Club upgrade worth it for guests who want to sleep in and still get a lounger on the sand (there is no Preferred Club section by the pool). Also, does anyone think the preferred club is worth an etra $260 per person? Preferred Club members also have access to a private part of the beach (with drink service) - turn-down services in the evenings, 24- hour room service and snacks in the bar upstairs from 7am-11pm. We are happy to read that our employees made your trip so special. To us it was worth it. Last year we had to listen to yet another sales pitch when we visited the secrets before we were allowed to enjoy the site. At this particular resort, only Preferred Guests have access to the lazy river so it’s a good idea to upgrade your room category to get access to this great area. Appreciable: couriousjOn behalf of Dreams Cancun Resort & Spa, we would like to thank you for choosing us as your lodging hotel, as well as your comments on your stay.We want to thank you for mentioning the staff team that made your experience something unique and personalized according to your needs, we will let our collaborators know your outstanding service.We hope to have your presence in our resort and continue to exceed your expectations and achieve an unforgettable vacation to this is your second home. As you look at the property from the beach (so you are looking forward towards the lobby), imagine to your right the Preferred area which has tiki umbrellas (I think that is what you are referring to as the tiki hut) and chairs. I would get up early to get the spot I wanted, but really no need. Each room has its own entrance and the connecting door can be closed for privacy. We will ask for this dinner option during our next visit. Please see our partners for more details. She always knew when/what I wanted before I knew! Cabana – we always rent a cabana. The so called private beach area has no monitoring and everyone goes over there, therefore having a hard time finding a chair which people were reserving early in the morning even non members which caused a near fight … The rooms are very basic. Within minutes the security guards were in his room, telling him that he'd be charged $150 for the violation of her going to his room. I'm generally a pretty easy fellow to please, so this review is somewaht hard to write. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Thanks. Too few elevators which at times were out of service. I'd suggest that you check it out when You get there, and upgrade at that time if you feel that it is worth it. The Preferred Club is Dreams’ Resort VIP service that offers special concierge service, access to the private lounge, and certain restaurant and amenities that are not available to all guests. Appreciable: AWHFYWe appreciate taking the time to give us your opinion about your days at the Dreams Sands Cancun hotel.We are pleased to hear that your experience with us was excellent thanks to our staff that made you feel at home, and with personalized attention. Experience our highest level of luxury and personal service in the Preferred Club at Dreams Punta Cana Resort & Spa. A few extra small tips to the right people goes a very long way here. WOW! It was really nice to not have to stand in line with the rest of the people that arrived on our bus from the airport. at Dreams Sands Cancun Resort & Spa, responded to this review, Dreams Sands Cancun Resort & Spa Features. Experience our highest level of luxury and personal service in the Preferred Club at Dreams Los Cabos Suites Golf Resort & Spa. The main building is where we were. Related: What are the most popular tours in Huatulco? Internet speed was slow but my wife needs the internet every day to stay in touch with her work. Either be willing to sit for an hour update, which is purely a sales pitch. Is It Worth It? Five pieces of cardio equipment jammed into a tiny space. The hotel was at 40% capacity, higher on the weekend( Mexican Holiday). The pools were warm but did not get sun early in the morning. Again, I have no idea why we bought into the club, particularly since site like Expedia are so easy to use. He even made it special for us on our last day as we were leaving on Sunday.Himitsu - Captain Raul, servers Arturo & Francesco.Bordeaux - servers Eduardo & GilRomantic dinner – ChristianBuffet – servers Arturo & AlbertoThe preferred beach area and infinity pool – Sandy (amazing service and very professional) & ManuelLobby bar - Laura (extremely generous with her time and very helpful with directions to downtown) and Daniela Entertainment – Tania (always greeted everyone with a big smile and provided us with the day’s activities)Bell Boy – Abraham & MartinezOur room was on the 7th floor and was comfortable if a bit small but who spends time in their room while on holiday. 3rd time to Cancun, 1st time at this resort. Is the Preferred Club worth the upgrade? Oyster.com secret investigators tell all about Dreams Playa Mujeres Golf & Spa Resort. The appy's during "cocktail hour" were so-so.. but the Grey Goose Martini's made up for it! Plenty of options for all pallets. You gain access to the preferred club pool, and the preferred club beach area that has day beds that do not cost extra, just first come first serve! The staff is constantly sweeping up sand that gets dragged in throughout the day both in the lobby and outside. OH THE FRUIT. General Mexico Travel Information and Tips. So room internet service is a must for us. Shout out to Raul. Having lived through a few of these "hour" pitches, I've learned that they are a minimum of 2 hours, but that would entail me being a jerk and threatening to walk out. We also got small bottles of liquor and packages of candy as part of the upgraded bar service so that was a bonus. http://www.tripadvisor.com/pages/forums_posting_guidelines.html, Information - best area to stay - Huatulco, Looks like 1/26/2021 The USA will requiring testing prior to, HUX,ZIH and MZT cut from Westjet's schedule, Hotel Castillo Huatulco Hotel & Beach Club. We’re travelling with two children, ages 6 and 10. The positives were the beach and generally really nice personnel. She was able to change our room to a more quiet side of the hotel when we asked. To back up, we are Platinum members of Unlimited Vacation Club. My daughters went in the pools a few times. We booked through Apple Vacations and so our entire trip was bundled; flight, transportation, hotel, food and booze, which makes it all so convenient. The alcohol; the first night we each ordered a glass of chardonnay. This is old but in 2001 when dreams was the Gala we took the upgrade and it was well worth it. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-29693536', '');}, 'log_autolink_impression');Barcelo too). If you book the "preferred club" at DREAMS PALM BEACH is there an extra bar/lounge there also that you can use? Even though they had different theme nights, I have had better buffet selections at other resorts. I think that was the best thing about our preferred package. So after thinking it over we did spurge on the "Preferred Club" room/package as I wanted the WiFi in the room and since it was $15 a day, it ended up being free with the the Preferred Club. Our room was always clean and fully stocked.The pools are small. Bathrooms need to be redone. Even surprised us with some Mexican appetizers. Hi VAVA! Enjoy preferred status and amenities, access to a private lounge, exclusive beach access, special concierge service and other enhanced amenities. The entertainment staff made the games fun. Nice thing about Dreams is that not much climbing required to get around, in and out of the complex. Unltimately when I spoke to management, the $150 charge was dropped. At that time the upgrade was $200 … Dreams Palm Beach quick walk through of preferred club sections. If you have ever been to Cuba Santa Maria, I would say the beach it very comparable when it comes to how clear the water was. The beach service from Miguel was awesome. more. The place is completely renovated. She organized to have our bags moved to our new room while we were on the beach. Taxes and fees that are shown are estimates only. The Preferred Club is an exclusive area providing exceptional services, a private lounge and Preferred suites offering impressive views with outdoor Jacuzzis, all in premium locations. Overall, I would go back to this resort for the service the staff provided as well as for the beach. Closest to the beach, with the best views, closest to all the amenities. Appreciuables: 4passengersOn behalf of Dreams Cancun Resort & Spa, we would love to thank you for taking the time to share your kind review about your stay with us. The small waves were crashing at our feet. Lucia did an great job with our room cleaning service. Blissful Honeymoons & Destination Weddings (www.blissfulhoneymoons.com) Thank you for all of the shrimp appetizers. We only ate at the buffet 4 or 5 times for breakfast and lunch and it was good. The lounge area around the pool was pretty crowded. These few items you will be hard pressed to find at the other resorts under the preferred club! There was even a large pirate ship that passed in front of the resort and fired cannons. Ask KtK1 about Dreams Sands Cancun Resort & Spa. The rooms are serviced twice daily, although we did have to call a f… Please read my other reviews on this resort for a more in-depth review. We stayed 5 nights, Wednesday- Monday to take advantage of the direct flights from our hometown. There are no exclusive preferred club areas by the pool/beach like some upgraded luxury benefits offered by other luxury resorts. more. Great family friendly resort with friendly guests and staff makes the vacation a great experience. Staff were constantly cleaning all areas. This is the version of our website addressed to speakers of English in New Zealand. The beach was the best we have ever seen in Mexico (powder white sand, clear warm water that you could walk out into, no seaweed which is a problem in other areas of Mexico over the past few years. Regards from the Caribbean!Adrián Rivera,eConcierge& Social Media Coordinator,Dreams Sands Cancun Resort & Spa. There are so many but some in particular stood out.Armando Vega (bartender) at the preferred lounge who greeted everyone by name and who made some amazing drinks for the both of us. The rate that we were charged was considerably lower than any posted rate that we could have purchased online prior to departure. We arrived in the early afternoon and only waited 20 minutes for our room.Preferred Club members also have access to a private part of the beach (with drink service) - turn-down services in the evenings, 24- hour room service and snacks in the bar upstairs from 7am-11pm.Armando, whom we saw every evening at the Preferred Club bar was quite gracious and friendly. A high level of luxury for couples and couples with children, in and out of the hotel feet really! To new posts due to inactivity, access to a Club that are! 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Cancun area over 12 times since 2015 and decided that Dreams Sands Cancun resort &.. With Juan Carlos ( very good guy, very professional ) he took me to his room to a that! Towns of the hotel are junior suites range in size from 602-624 square feet I remember rooms extremely. In ideal beachfront settings I ca n't remember if the rooms at the Dreams Huatulco the last week of.. Great experience pay for also, does anyone think the preferred Club upgrade is an!

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